A COMMITMENT TO INTEGRITY
United Concordia's Principles of Integrity
United Concordia's mission is to ensure access to affordable, quality, dental healthcare enabling individuals to live healthier, more fulfilling lives. We do this through the innovative products, programs and services we provide throughout the nation. In carrying out this mission, we strive to preserve the tradition and reputation that United Concordia has built upon its high ethical standards.
Building a strong reputation is difficult, but losing it is easy. That is particularly true today as the health care industry, including health insurers, is under increasing scrutiny. Questionable or unlawful acts quickly erode public confidence, causing our customers to lose trust in us.
At United Concordia, we embrace our corporate values. We recognize that it is not enough to merely comply with laws and regulations but imperative to abide by the highest ethical standards in serving our constituents and community, using a deeply ingrained system of values. Therefore, it is important that we do not lose sight of one basic principle of integrity--“We care not only for the end result, but how it is obtained.” This means conducting ourselves with integrity in everything we do.
The responsibilities and expectations found in the Code of Business Conduct are not new. United Concordia’s Code of Business Conduct forms the backbone of our ethical culture. In fact, over the years it has become the cornerstone of United Concordia’s commitment to integrity and one of United Concordia’s core values. In the Web pages at the links below, you will find our Code of Business Conduct that embodies our commitment to integrity and ethical business conduct. We invite you to partner with us by holding us accountable to these higher ethical standards. This will allow us to preserve and strengthen our long tradition as an ethical organization.
A Commitment to Integrity
United Concordia's Values
- United in our Vision and Mission
- Focused on our Customers
- Dedicated to Excellence
- Committed to our Employees and the Communities We Serve
- Uncompromising in our Integrity
United Concordia's Principles of Integrity
Personal and professional integrity is and has been our most important value.
We care not only for the end result but also how it's obtained.
We are honest and forthright. We observe all laws and regulations. But lawful behavior is not quite enough; ethical behavior is our standard.
We trust and rely on our instincts to tell us that something is not quite right.
Customer, provider and supplier relations are the cornerstones of our business. They must be built upon credibility and mutual respect.
We demand ethical conduct in all of our activities; and, We always do the right thing.
United Concordia's Code of Business Conduct
Each job at United Concordia carries with it special considerations. Our Code of Business Conduct points us down the right path when we encounter specific work situations. The Code is made up of specific policies we each must follow, as our jobs dictate.
Our Code of Business Conduct reflects the company’s commitment to the highest standards of ethical business conduct. This Code, which is part of our broader Integrity Process, helps each of us do our jobs better by providing guidance in making day-to-day decisions.
Just as a map does not identify every street and alley, it is important to recognize that our Code of Business Conduct, even though detailed, cannot address every conceivable situation where we may need ethical guidance. However, the Integrity Process - the United Concordia ethical framework - values teamwork, pride and excellence in attaining our goals. In short, we care not only for the end result but also how it was attained.
The United Concordia Code of Business Conduct (“the Code”) is designed to provide a clear guidance of the business conduct. Our Code reflects the company’s commitment to the highest standards of ethical business conduct.
The Code is intended to reinforce the principle that each and every one of us has a responsibility to help ensure that, as a company, United Concordia operates legally and ethically in its business conduct.
Contact the Integrity Office
If you have a concern or general inquiry regarding the United Concordia Integrity Process or its Code of Business Conduct, please contact the Integrity Office, toll-free, at 1-800-985-1056
Send Written Inquiries to:
Integrity Office, P.O. Box 150, Enola, Pa. 17025.