Electronic Funds Transfer (EFT) Frequently Asked Questions
What is Electronic Funds Transfer?
An automated method of issuing payments, also known as direct deposit. Instead of sending checks in the mail for services rendered to our members, funds are transferred from United Concordia directly to your bank account.
Are there any fees related to EFT?
United Concordia does not charge any fees for EFT. However, we encourage you to check with your bank to determine if it applies any fees to EFT.
What happens when EFT is set up?
Claim payments will post directly to your office’s bank account, and you’ll no longer receive paper EOBs or checks. EOBs will be available on our website via the Payments & EOBs tool in TOPD Online Services.
How do I enroll in EFT?
You must be classified as a TRICARE OCONUS Preferred Dentist (TOPD) and conduct business in one of the following countries to be considered eligible for EFT:
- Hong Kong
- New Zealand
- United Kingdom
After being granted access to the TOPD Online Services and EFT, go to the TOPD Online Services page and Sign In to the EFT option. After successfully setting up your bank account your EFT will become active.
When will I receive payments via EFT?
After successfully setting up of your bank account you will begin to receive all of your claim payments via EFT. Payments will generally post to your bank account about a week after the regularly scheduled Thursday (Eastern Time) cycle. The exception can be (ex) holidays recognized in the United States.
What information will I need to enroll in EFT?
You will need a User Name and Password, Financial Institution Routing Number, your Bank Account, and Type of Account.
Where do I find my routing and account numbers?
On personal checks or corporate checks— Financial Institution Routing Number and Bank Account information is generally listed at the bottom of a check.
Can other users from my practice access my EFT information?
Yes, if you chose to share the User Name and Password with others.
How do I edit or remove EFT?
Access the EFT option and select the Edit or Remove button on the View/Update Financial Institution Information page.
Why isn’t my payment posting to my bank account?
This can happen when the Provider’s Account Number with Financial Institution differs from the number assigned by your bank. This could be because you typed the number in the EFT system incorrectly, or because the bank changed the number. Contact your bank to verify the numbers and use the Update Information option within the EFT tool to make any corrections. Note that banks can occasionally change the Financial Institution Routing Number and the Provider’s Account Number with Financial Institution and generally should notify offices of the change. If payments can't be posted to the bank account, an administrative check will be paid to the office; this could take one to two weeks.
Whom should I contact if I have any other EFT questions?
Please contact the TRICARE Dental Program (TDP) OCONUS Customer Service department from 6:00 p.m. Sunday, through 10:00 p.m. Friday, in the U.S. Eastern Time zone, 24 hours per day. We can be contacted toll free at (844) 653-4060 or our toll number at (717) 888-7400.